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Insight-based Service Innovations

Service innovation in the digital era can take many forms. At the most basic level, it could result in a transformation of processes to make a company’s existing service offerings more responsive and timely for the target customer; on another level

Digital Transformation – Where do you start?

Digital Transformation – where do you start? Many contributors have also identified drivers of success to be committed leadership, holistic strategies and effective change manageme...

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