Arincare Launches "Arincare Telepharmacy" — Thailand’s FDA Compliant Telepharmacy System for All Thai Pharmacies

Arincare Co., Ltd. (Arincare), the pharmacy management platform trusted by more than 6,000 pharmacies nationwide, today announced the launch of "Arincare Telepharmacy," a remote-pharmacy system that enables pharmacies — from single community stores to large chains — to deliver telepharmacy services in full compliance with the law. It can be used stand-alone or alongside other software, under the vision "Bringing pharmacies and patients closer than ever."

Arincare Telepharmacy is authorized by the Thai Food and Drug Administration (FDA), listed in the FDA Announcement on Approved Applications for Telepharmacy Services (Edition 2), dated 24 August 2026. Under the Ministry of Public Health’s telepharmacy regulation, pharmacies and pharmacists may provide such services only through a certified system — so pharmacies and pharmacists using Arincare can operate fully within the law.

Patients stay under the pharmacy’s care — as continuing customers

Until now, most telepharmacy services have lived on large platforms or big chains’ own systems, where the patient relationship and data rarely stay with the pharmacy providing care. This has left community pharmacies — the neighborhood health frontline that Thais trust — struggling to access the technology.

Arincare Telepharmacy solves this by connecting through the pharmacy’s own LINE Official Account or Mobile App (if available), giving the store a direct channel to follow up on patients’ symptoms over time. The system also keeps a complete record of every consultation and service, so patients return and remain the pharmacy’s customers — care stays with the pharmacy, not elsewhere.

Arincare Telepharmacy places the community pharmacist and Thai pharmacies at the center of patient care. It is designed to raise the quality of care, legally and safely — not merely as a channel to sell medicine online, but as a tool that helps pharmacists care for their patients continuously and more closely.

Fits Thai pharmacies of every size

Built on more than a decade of pharmacy-software experience, Arincare Telepharmacy is tailored to how Thai pharmacies actually work — easy to use whether a single pharmacist runs the store or a full team does. Pharmacies already on Arincare can switch it on immediately; those not yet on Arincare can run it stand-alone without changing their existing system; and chains can adopt it without building their own, with the option to customize it to their own brand.

In addition, the Arincare team helps prepare and review documents and advises on the process, making it easier for pharmacies and pharmacists to amend their license and register for telepharmacy with the FDA — reducing the hassle of getting started.

Championing the "Pharmacist Fee"

Arincare champions a fair "Pharmacist Fee" that reflects the value of the profession. The system takes no GP (commission) on services; consumers connect with and are cared for by the pharmacy and pharmacist directly. Because the system charges no GP, it does not pass extra cost onto pharmacies and patients — costs that would otherwise raise the public’s cost of living and medicine expenses unnecessarily. This lets pharmacists earn a fair return for their consultation and care, while consumers receive professional service at a fair price — which Arincare believes is a cornerstone of a sustainable community health system.

Global standards and data security at the core

Arincare is built by a team with more than 10 years of pharmacy-software expertise and is Thailand’s No. 1 pharmacy software by continuous active users. It is the only provider in Thailand certified to the international ISO/IEC 29110 standard, a winner of the international Asia-Pacific ICT Alliance (APICTA) Award, and the holder of Thai petty patents for its Integrated Telepharmacy system and electronic prescription (E-Prescription).

In an era where AI can generate new software quickly, stability, after-sales service, and the security of patient data must be genuinely proven. Arincare stores data on world-class cloud infrastructure and brings a standard once reachable only by large chains within reach of pharmacies of every size.

An independent, neutral platform pharmacies can trust

Arincare is an independent, neutral platform — not under any agency, association, or interest group — so pharmacies can be confident in both data security and commercial neutrality. Store and patient data are handled transparently. Arincare also welcomes partnerships with pharmaceutical companies, logistics providers, and platforms to broaden access to health services, while keeping the patient relationship with the pharmacy.

"We invest seriously in the quality of our software and in world-class infrastructure, because we believe community pharmacies are the foundation of community healthcare and should be strong businesses that stand and grow on their own — without depending on any platform or anyone else. Until now, standards-compliant telepharmacy has largely belonged to big chains; Arincare Telepharmacy was built so Thai pharmacies of every size can access the same level of technology, legally, and so the relationship between pharmacist and patient grows closer than ever."

— Teera Kanokkanjanarat, Chief Executive Officer and Co-Founder, Arincare Co., Ltd. 

About Arincare

Arincare Co., Ltd. is the developer of an end-to-end Digital Pharmacy Solution created by pharmacist owners, spanning point-of-sale (POS), inventory management, pharmacy-standard reporting, and telepharmacy (Arincare Telepharmacy). More than 6,000 pharmacies nationwide use Arincare today. 

Read more details: www.arincare.com/telepharmacy