Ms. Saichon Submakudom, Head of Public Relations department of AIS said that we are aware of overseas news reports of an incident regarding AIS customers’ data. We can confirm that a small amount of non-personal, non-critical information was exposed for a limited period in May during a scheduled test. 

All of the data related to Internet usage patterns and did not contain personal information that could be used to identify any customer or cause them financial or any other harm. We are pleased that the incident was quickly contained and no customer was adversely impacted, financially or otherwise. AIS cares deeply about protecting our customers’ personal information. We are continually reviewing our security procedures to ensure global best-practice. However, on this occasion we acknowledge that our procedures fell short, for which we sincerely apologise. As the first incident of this kind, AIS has thoroughly investigated the cause and has already taken steps to improve our procedures. We continually strive to maintain the highest standards in ensuring the safety of our customers and their personal data.


Responsive image

Singtel Group first to interconnect telco mobile wallets for seamless cross-border payments

The Singtel Group today announced plans to interconnect mobile wallets across different ecosystems through an interoperable platform. As a start, the Group plans to first link the ...

Responsive image

Intouch Holdings leads Event Pop, series A round of end-to-end event management platform

Intouch Holdings Public Company Limited (SET: INTUCH), through venture capital arm InVent, leads a Series A financing round of Event Pop Holdings Pte. Ltd., Thailand’s leading end-...

Responsive image

Singtel and AIS debut VIA, Asia’s first cross-border Mobile Payment alliance

The Singtel Group today debuted VIA, its cross-border mobile payment alliance, with its regional associate AIS and additional launch partner Kasikornbank, Thailand’s largest digita...